.FAQ

Frequently Asked Questions

How much is shipping?

The shipping information can be found here.

Is there a limited number of products that I can purchase?

Yes you are not allowed to buy more than 10 products in a single transaction. In the event that you select more than 10 products into your shopping cart, there will be an error alert

How can I pay for my order?

Online transfer through iPay88

When will my order be despatched?

Shipping takes between 3-5 working days (Peninsular Malaysia) & 5-7 days (East Malaysia), from the time the order is received. Once the order has been despatched, the customer will receive an email with the tracking code.

Where will my order be despatched from?

All orders are shipped from our warehouse in Selangor.

How can I find the nearest O bag store?

The list of O bag .stores in Malaysia can be found here

The product I want is not available on this website, what can I do?

The site www.obagmalaysia.com will continuously be updated. If something is not available, it might be on its way!

The product I bought online is damaged, who should I get in touch with?

For information on products that have been purchased from our site www.obagmalaysia.com and have defects, please contact customerservice@obagmalaysia.com attaching pictures of the damaged area(s) of the product to the email. A member of our team will subsequently assist you with your enquiry.

The product I bought from an O bag store is damaged, who should I get in touch with?

You can contact the store where the product was purchased or any O bag store in Malaysia, providing your receipt or other proof of purchase with the date and place of purchase. We are unauthorised to replace goods without proof of purchase.

I've changed my mind: how can I change a product purchased at an O bag store?

It must be changed at the store where the product was purchased or at any O bag store
nation wide only by providing the receipt and within 7 days from the date of purchase.

How can I clean my O bag?

You can use O Clean, an innovative product for cleaning XL EXTRALIGHT® Material bag bodies.
The special sponge helps remove dirt and dust stains, as well as difficult ones such as ink,
very easily; simply soak a corner of it and rub the affected area, without the use of any additional products. You can buy it from www.obagmalaysia.com or any O bag store in Malaysia.shockstage.com/obag

Is my O clock water-resistant?

O bag watches are 3 ATM water resistant, therefore they can resist splashes, body sweat and environmental humidity.
O bag watches are NOT waterproof and they cannot be immersed in water.